Last revised on: July 16, 2026
PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES.
ARBITRATION NOTICE: Section 14 contains provisions governing how disputes between you and TakeHelm will be resolved. Among other things, Section 14 includes an agreement to arbitrate which requires, with limited exceptions, that all disputes between you and us shall be resolved by binding and final arbitration. Section 14 also contains a class action and jury trial waiver. Please read Section 14 carefully.
MEDICAL DISCLAIMER: TAKEHELM DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE SERVICES ARE FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE. ALWAYS CONSULT A QUALIFIED HEALTHCARE PROVIDER BEFORE MAKING HEALTH-RELATED DECISIONS. SEE SECTION 4 FOR COMPLETE DETAILS.
HIPAA NOTICE: TAKEHELM IS NOT A "COVERED ENTITY" UNDER THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (HIPAA). WHEN TAKEHELM PROVIDES SERVICES IN CONNECTION WITH A HEALTHCARE PROVIDER UNDER A CLINIC-TIER SERVICE AGREEMENT, TAKEHELM ACTS AS A "BUSINESS ASSOCIATE" UNDER HIPAA, AND THE HANDLING OF PROTECTED HEALTH INFORMATION IS GOVERNED BY A BUSINESS ASSOCIATE AGREEMENT BETWEEN TAKEHELM AND THE HEALTHCARE PROVIDER. WHEN TAKEHELM PROVIDES SERVICES DIRECTLY TO INDIVIDUAL CONSUMERS, HIPAA DOES NOT APPLY, AND YOUR DATA IS PROTECTED UNDER OUR PRIVACY POLICY, OUR CONSUMER HEALTH DATA PRIVACY POLICY, AND APPLICABLE STATE LAWS. SEE SECTION 2.2 FOR DETAILS.
SUBSCRIPTION AUTO-RENEWAL: Your subscription will automatically renew unless you cancel. See Section 9 for details.
The website located at takehelm.io (the "Site") and related mobile applications, services, and features (collectively, the "Services") are operated by Take Helm Health, LLC ("TakeHelm," "Company," "we," "us," or "our"), a Delaware limited liability company.
These Terms of Service ("Terms") set forth the legally binding terms and conditions that govern your use of the Services. By accessing or using the Services, you are accepting these Terms (on behalf of yourself or the entity you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms. If you subscribe to paid Services, the subscription, billing, and service terms set forth in these Terms apply to your use of the Services.
If you do not agree with all of the provisions of these Terms, do not access or use the Services.
We may modify these Terms at any time. If we make material changes, we will notify you by email (if you have provided one) and/or by prominently posting notice on the Site. Your continued use of the Services after such modifications constitutes your acceptance of the modified Terms.
TakeHelm is a personalized health data synthesis and wellness advisory platform that:
The Services may include personalized health insights, recommendations, wellness planning, and related advisory features delivered through software tools, AI-generated analysis, and related communications.
TakeHelm is NOT:
YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICES AND ANY RECOMMENDATIONS IS AT YOUR SOLE RISK, AND YOU VOLUNTARILY ASSUME THE RISKS INHERENT IN RELYING ON INFORMATIONAL WELLNESS RECOMMENDATIONS AND ACTING ON HEALTH-RELATED INFORMATION ASSOCIATED WITH THESE ACTIVITIES.
You acknowledge and agree that:
The Services integrate with third-party devices and platforms (e.g., Apple Health, Oura, Withings) that you choose to connect. You acknowledge that:
TakeHelm disclaims all liability for errors, inaccuracies, or failures in third-party devices, platforms, or data sources.
You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you are at least 18 years of age.
To access certain features, you must register for an account. You agree to:
We may suspend or terminate your account at any time, for any reason, at our sole discretion, including for violation of these Terms.
The Services do not provide medical advice. TakeHelm provides wellness and informational services only and does not practice medicine or provide healthcare services.
TAKEHELM DOES NOT OFFER MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. Nothing contained in the Services is intended to constitute professional medical advice for diagnosis or treatment of any health condition or problem.
The information, recommendations, and content provided through the Services are for informational and educational purposes only. They are not intended to:
You should always consult with a qualified healthcare professional before:
IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY. TakeHelm Services are not intended for emergency or life-threatening situations.
You agree NOT to use the Services to:
If you experience any concerning symptoms, new health issues, or changes in your condition, STOP using our recommendations and consult a healthcare provider immediately.
Your use of the Services does not create a doctor-patient, therapist-patient, or any other healthcare provider relationship between you and TakeHelm or any of its employees, contractors, or affiliates.
You are solely responsible for evaluating and deciding whether to act on any information, insights, or recommendations provided through the Services. TakeHelm does not control and is not responsible for the decisions you make based on the Services or for any outcomes resulting from those decisions.
You agree that any actions you take based on information provided through the Services are taken voluntarily and at your own discretion.
The Services use AI technologies. AI-generated content may contain inaccuracies and should not be relied upon as a substitute for professional medical judgment or individualized healthcare advice.
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
We collect and process consumer health data as defined by applicable law, including the Washington My Health My Data Act (MHMDA). Our Consumer Health Data Privacy Policy describes how we collect, use, share, and protect your consumer health data.
You retain ownership of the data you provide to TakeHelm ("Your Data"), including:
By using the Services, you grant TakeHelm a non-exclusive, worldwide, royalty-free license to use, process, and analyze Your Data solely for:
We implement administrative, technical, and physical safeguards designed to protect Your Data. However, no system is completely secure, and we cannot guarantee the absolute security of Your Data.
You may request deletion of Your Data at any time by contacting us at privacy@takehelm.io. Upon deletion request, we will delete your consumer health data, including data derived or inferred from your inputs. We will process deletion requests within forty-five (45) days, except where retention is required by law or where data has been de-identified so that it can no longer reasonably be linked to you. We may retain de-identified and aggregated data that cannot reasonably be linked to you, consistent with applicable law.
We use third-party service providers to process Your Data on our behalf, including:
All third-party processors are bound by contractual obligations to protect Your Data and use it only as instructed by TakeHelm.
"User Content" means any information, data, text, or other content you submit to or through the Services. You are solely responsible for your User Content and assume all risks associated with it.
By submitting User Content, you grant TakeHelm a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, and display your User Content solely for operating and improving the Services.
You agree NOT to:
We reserve the right to investigate and take appropriate action against violations of these Terms, including removing User Content, suspending accounts, and reporting to law enforcement.
The Services, including all content, features, functionality, software, and technology (excluding Your Data and User Content), are owned by TakeHelm or its licensors and are protected by copyright, trademark, and other intellectual property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use.
You may not:
If you provide feedback or suggestions about the Services, you grant us the right to use such feedback without restriction or compensation.
Access to the Services requires a paid subscription. Pricing and plan details are provided during the signup process. Certain subscription plans may require a minimum commitment period (for example, three (3) months). If you cancel before completing any required minimum commitment period, you remain responsible for the subscription fees for the remainder of that period.
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for each renewal period.
You may cancel your subscription at any time through your account settings or by contacting support@takehelm.io. Cancellation will be effective at the end of your current billing period.
All subscription fees are non-refundable except as required by applicable law.
We may change subscription prices upon 30 days' advance notice. Price changes will be effective upon your next renewal and we will provide advance notice of any price increases.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TAKEHELM DISCLAIMS ALL WARRANTIES, INCLUDING:
TAKEHELM DOES NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
A. EXCLUSION OF DAMAGES: IN NO EVENT SHALL TAKEHELM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:
B. LIABILITY CAP: TAKEHELM'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES INCLUDING ANY CLAIMS RELATING TO WELLNESS RECOMMENDATIONS, HEALTH INFORMATION, OR USER DECISIONS BASED ON THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO TAKEHELM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Nothing in these Terms limits liability for death or personal injury caused by TakeHelm's gross negligence or willful misconduct, or for fraud.
C. BASIS OF THE BARGAIN: THE LIMITATIONS IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND TAKEHELM. THE PARTIES ACKNOWLEDGE THAT THE PRICES HAVE BEEN SET AND THIS AGREEMENT WAS ENTERED INTO IN RELIANCE UPON THESE LIMITATIONS OF LIABILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to indemnify, defend, and hold harmless TakeHelm, its officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
The Services may integrate with third-party services (e.g., Apple Health, Oura, Withings). Your use of these services is subject to their respective terms and privacy policies. TakeHelm is not responsible for third-party services, including the accuracy or reliability of data they provide.
The Services may contain links to third-party websites. We do not control or endorse these websites and are not responsible for their content or practices.
Any third-party content displayed through the Services is the responsibility of the respective third party. We make no warranties regarding third-party content.
These Terms are effective when you first access the Services and remain in effect until terminated.
You may terminate these Terms by canceling your subscription and ceasing to use the Services.
We may terminate or suspend your access to the Services at any time, for any reason, without notice, including for violation of these Terms.
Upon termination:
Before initiating formal dispute resolution, you agree to contact us at legal@takehelm.io to attempt to resolve any dispute informally. We will attempt to resolve disputes through informal negotiation within 45 days.
IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, YOU AND TAKEHELM AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION
rather than in court, except that:
Arbitration will be conducted by JAMS under its Streamlined Arbitration Rules (for disputes under $250,000) or Comprehensive Arbitration Rules (for larger disputes). The arbitration will be conducted in King County, Washington, unless you and TakeHelm agree otherwise.
YOU AND TAKEHELM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Only individual relief is available.
YOU AND TAKEHELM WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY.
You may opt out of the arbitration agreement by sending written notice to legal@takehelm.io within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.
This arbitration agreement survives termination of these Terms.
These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and TakeHelm regarding the Services.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign these Terms without our prior written consent. We may assign these Terms at any time without notice.
By using the Services, you consent to receive electronic communications from us. You agree that all agreements, notices, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
The Services may be subject to U.S. export control laws. You agree to comply with all applicable export and import laws and regulations.
TakeHelm is not liable for any failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.
Take Helm Health, LLC
Email: support@takehelm.io
Legal: legal@takehelm.io
Privacy: privacy@takehelm.io
Mail:
Take Helm Health, LLC
Attn: Legal
1522 Western Ave STE 24699
Seattle WA 98101
United States