Support

Contact Us

For any questions, issues, or feedback, reach out to our support team at support@takehelm.io. We typically respond within one business day.

Getting Started

TakeHelm helps you understand your health and training by bringing data from your wearables into a single dashboard. After creating your account, connect your devices from the Settings page to start seeing your data.

Currently supported integrations:

• Strava — activities, training load, sport-specific metrics
• Whoop — recovery, strain, sleep
• Oura — sleep, readiness, activity
• Peloton — workout history
• Withings — body composition, blood pressure
• Garmin — activities, heart rate, training status

Connecting and Disconnecting Services

The connection method depends on the provider. Some integrations use the provider's official OAuth authorization flow, which redirects you to the provider's site to authorize access. When a provider does not offer the data through an OAuth flow, you may choose to provide login credentials or an access token. Those secrets are encrypted in a dedicated secrets vault and used only to establish and maintain the connection you requested.

TakeHelm uses connected services only to retrieve the supported health and fitness data needed for your account. It does not modify data in the provider's service. The connection screen identifies the method used before you connect.

To disconnect a service, visit Settings → Integrations and click Disconnect next to the provider. This revokes TakeHelm's access and removes the stored connection. You can also revoke access directly from the provider's own settings at any time.

Your Data and Privacy

Your data belongs to you. TakeHelm follows these principles across all integrations:

• Data from each connected service is available only through your authenticated account and is handled as described in our Privacy Policy
• We do not sell your personal information or use it for targeted advertising; service providers process data only for the purposes described in our Privacy Policy
• We request only the permissions needed and use provider connections as read-only data sources
• You can disconnect any service and request deletion of your data at any time

For full details, see our Privacy Policy and Terms of Service.

Strava Integration

TakeHelm integrates with Strava to display your activity history, training load trends, and sport-specific metrics (distance, duration, elevation, heart rate, power) alongside data from your other connected wearables.

What data we access

We use Strava's official API with read-only OAuth access to retrieve your activities. We do not access your Strava social features, followers, clubs, segments, or routes.

How your Strava data is used

• Your activities are displayed in your personal TakeHelm dashboard
• Activity metrics contribute to your training load and volume trends
• Each activity links back to the full detail on Strava
• Your Strava data is not sold, used for advertising, or used to train AI models; it is handled only to provide your TakeHelm service as described in our Privacy Policy

Disconnecting Strava

You can disconnect Strava from TakeHelm at any time in two ways:

1. From TakeHelm: Go to Settings → Integrations and click Disconnect next to Strava
2. From Strava: Go to strava.com/settings/apps and revoke access for TakeHelm

Either method immediately revokes TakeHelm's access to your Strava data. After disconnecting, you can contact support@takehelm.io to request deletion of any previously synced Strava data.

Account and Billing

Use Settings to manage the account options available in your app. In the TakeHelm iOS app, you can initiate permanent account deletion from the Account deletion section in Settings. Deletion requests are processed within 45 days, as described in our Privacy Policy. A deletion request does not automatically cancel an active paid subscription. For billing help or another way to request deletion, contact support@takehelm.io.

Troubleshooting

If a connected service stops syncing or shows outdated data:

1. Check that the connection is still active in Settings → Integrations
2. Try disconnecting and reconnecting the service
3. Ensure you haven't revoked access from the provider's own settings
4. If the issue persists, contact support@takehelm.io with the name of the affected service